Refund & Returns Policy

Earth Marvels At Earth Marvels, we want you to shop with complete peace of mind. That's why we keep our refund policy clear, fair, and fully aligned with your legal rights.

1. Your refund window

You may request a refund within 60 days of your purchase.

This is a voluntary commercial guarantee that goes beyond what the law requires. It does not replace, limit, or affect your statutory rights described in Section 2 — where the law grants you more, the law applies.

2. Your statutory rights

Customers in the European Union / EEA

Under Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. Our 60-day policy is offered in addition to this right, not instead of it.

To exercise your right of withdrawal, notify us of your decision by a clear statement — by email at contact@earthmarvels.store, through your customer area, or by using the model withdrawal form provided in the Annex at the end of this policy. Use of the form is optional.

Customers in the United Kingdom

You have a 14-day right to cancel under the Consumer Contracts Regulations 2013, and a 30-day right to reject faulty goods for a full refund under the Consumer Rights Act 2015. Our 60-day policy is offered in addition to these rights.

Customers in the United States

If we are unable to ship your order within the timeframe stated at checkout (or within 30 days where no timeframe was stated), you may cancel for a full refund issued within 7 business days, in accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule.

Consumers in certain states may have additional rights, which are unaffected by this policy.

Legal guarantee

In addition to this refund policy, customers in the EU/EEA benefit from a legal guarantee of conformity of at least 2 years, and customers in the UK have equivalent statutory rights. Faulty or misdescribed items are remedied first by repair or replacement, at no cost to you. See our Warranty page for full details.

3. How to request a refund or return

Please do not refuse delivery. To start a refund or return, contact us first:

• Through your customer area at https://www.accesshub.club/inicio
• Or by email at contact@earthmarvels.store

Tell us your order number and whether the item is faulty or you simply changed your mind. We will confirm your request and reply with full return instructions, including the return address for your order and, where applicable, a prepaid return label (see Section 4 for where prepaid labels are available). Please wait for these instructions before sending anything back, as the correct return address depends on your location and the item.

If your order has not shipped yet, no return is needed — we cancel the order and process your refund straight away.

4. Return shipping costs

If an item is faulty, damaged or  incorrect, you never bear the cost of sending it back, wherever you are in the world. This applies for the full duration of the applicable legal guarantee period.

A note on prepaid labels. Our carrier can only generate prepaid return labels for addresses within the 48 contiguous US states. If you are in Alaska, Hawaii, Puerto Rico, Guam, or another US territory, we cannot email you a label — but this does not leave you worse off when an item is faulty, damaged or incorrect. In that case, ship the item back using any standard tracked service, send us the receipt, and we will reimburse the full shipping cost together with your refund.

Please contact us before shipping so we can confirm the return address and the service to use.

For change-of-mind or withdrawal returns, return shipping is the customer's responsibility. We will provide the correct return address and, where available, information about the return process before you send the item.

5. What we refund

We refund the full amount of your order, including the original shipping you paid, for customers in every country.

Where you chose a delivery option more expensive than our standard service, the refund of delivery costs is limited to the cost of our cheapest standard delivery option.

Refunds are issued to the same payment method used for the original purchase, unless you expressly agree to a different method. You will not be charged any fee as a result of the refund.

6. When you receive your refund

Orders not yet shipped: refunded immediately upon cancellation.

Returned items: once your return arrives at our warehouse, we inspect it and process your refund promptly — normally within 2 business days of arrival.

In every case, and regardless of inspection, we issue your refund no later than 14 days after we receive the returned item back.

Once processed, the funds may take a few additional business days to appear on your statement, depending on your bank or card issuer.

7. Condition of returned items

Please return items complete, with all accessories, and where possible in their original packaging.

You are free to examine and try out a product as you would in a shop. You may be responsible for any diminished value resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods. This deduction never applies to items that are faulty or not as described.

8. Exceptions

The right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalised
• Goods that deteriorate or expire rapidly
• Sealed goods unsuitable for return for health protection or hygiene reasons, once unsealed after delivery
• Sealed audio, video recordings, or software, once unsealed after delivery
• Digital content supplied immediately, where you gave prior express consent and acknowledged the loss of your withdrawal right

These exceptions do not affect your rights where an item is faulty or not as described.

9. Contact

• Earth Marvels Email: contact@earthmarvels.store
• Customer area: https://www.accesshub.club/inicio

We reply to all enquiries within 2 business days.

Annex — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. Use of this form is optional.)

To: Earth Marvels — contact@earthmarvels.store

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Ordered on / received on: ____________________
• Order number: ____________________
• Name of consumer(s): ____________________
• Address of consumer(s): ____________________
• Signature (only if this form is notified on paper): ____________________
• Date: ____________________